'I want to shop, not work' fumes Walmart customers blasting self-checkout lanes and long lines | VW02YN9 | 2024-04-24 17:08:01
WALMART customers have griped about self-checkout since the retailer transitioned away from manned cashiers.
From long lines to feeling forced to work, shoppers continually blast the retailer's self-checkout online.
One such Walmart patron shared their contempt for self-checkout on X, formerly Twitter.
"I refuse to use self-checkout. It replaces humans. Idc about 'the future' if it's taking someone else's job," began the customer.
"It's not convenient, I want to shop, not work. So I'm Glad Walmart is getting rid of those f***in things."
Another shopper agreed with their sentiments, commenting that the kiosks essentially force customers to do the job of cashiers for free.
In a separate X post, a third Walmart customer bashed the retailer's operational efficiency regarding self-checkout.
"The Walmart stores I have shopped in have one glaring problem and that is never enough cashiers for the volume of customers," they wrote.
The X user noted that Walmart's lack of cashiers essentially made self-checkout unusable.
He pointed towards the long cashier checkout lines, with 10 to 20 people, which resulted in many shoppers with carts full of groceries using self-checkout.
"In many instances you have employees doing jobs that should have been handled on the night shifts. These people could be used to man cashier terminals to reduce the crowds and once that is done, they can return to the work they were doing," added the shopper.
SELF-CHECKOUT REMOVED
Although endless customers have complained online about self-checkout, it was the billions of dollars in stolen goods that pushed Walmart to remove self-checkout at certain locations.
<!-- End of Brightcove Player --> Self-checkout has been completely removed at Walmart locations such as Albuquerque, New Mexico, Cleveland, Ohio, and St. Louis, Missouri.
The changes were implemented due to feedback and local shopping patterns according to Walmart spokesperson Brian Little.
"The decision was based on several factors, including feedback from associates and customers, shopping patterns and business needs in this area," he said, per Business Insider.
"We believe the change will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service."
However, many customers on Facebook speculated that theft played a role in the decision.
"Make no mistake it is a financial decision…too many people not scanning everything in their carts…figured out it is cheaper to pay a cashier than take the loss on all the inventory people forget to scan," wrote one.
</div> </div> "I can guarantee you that the decision was more based on the high rate of theft," commented another.
To combat shoplifting, Walmart has made many self-checkout changes in the past.
The retailer locked essential items behind plexiglass, enforced receipt checks, and limited who could use self-checkout.
In other Walmart news, the new delivery service for customers will change the way you get "ingredients you're missing."
Plus, a Walmart worker shares their "linking" trick that can get customers an automatic extra little rebate every time they shop.
More >> https://ift.tt/8uaiAMh Source: MAG NEWS